How it works
The safest place for patient data is off your website.
Compliance is an architecture decision, not a plugin you add later. What follows is what a Failsafe build covers: where patient information is held, who is under an agreement, and what your website is never asked to be. Read it end to end, then ask whoever built your current site what theirs covers.
How we build
Your site can’t leak what it never holds.
You can’t stop a patient from typing PHI into a form, so we treat every form as if they will. Intake is captured in our HIPAA-compliant datastore, and every path it travels after that, including the mailbox your team actually reads, is brought under a signed BAA. Your website never becomes the place patient data lives. That’s what failsafe means.
Designed out first, then kept that way. Your practice is not relying on anyone remembering to patch a plugin or clear out a mailbox: the exposure is engineered out of the build itself. What we monitor after that is the design holding, as vendors, code and staff change around it. That standing assurance is Compliance Shield, and it is how a build stays as safe on year three as it was on day one.
patient dataour HIPAA-compliant datastorecovered end to end
What we cover
The whole chain, not just the website.
Intake is captured in our HIPAA-compliant datastore. From there the Business Associate Agreement runs end to end, and that includes the mailbox your team actually reads: we secure Google Workspace, Microsoft 365, and other providers under a BAA. Your website never becomes the place patient data lives.
Free text, in a contact or an intake form. We assume it holds protected information, because sooner or later it does.
Intake is captured there, under a signed BAA. Your website is not where it lives.
Submissions reach the inbox your team already works in. We bring that mailbox under a BAA: Google Workspace, Microsoft 365, and other providers.
Every party that touches protected information is under an agreement. We keep the chain of custody, and we can produce it.
Where it lives
Your team reads submissions in the inbox they already work in, because that is how a real practice runs, and we bring that mailbox under the agreement alongside our HIPAA-compliant datastore. What never happens is your website becoming the place patient data lives.
Every patient-facing form and intake path lands in our HIPAA-compliant datastore, not on your website.
Your team reads submissions where they already work. We bring that mailbox under a BAA: Google Workspace, Microsoft 365, and other providers.
Every party that touches protected information is under an agreement. That is the part almost nobody else does.
The site your patients see is not the place patient information lives, and it is not the archive of what they told you. That is decided once, at build time, and it is the reason a breach of your website is not a breach of your patients.
Compliant is the floor
Safe is the baseline. We build the whole thing right.
Compliance is why practices call us. It’s not the only reason they stay. The same rebuild that closes your exposure gives you a site that’s faster, easier to find, and ready for how patients actually search now.
Sub-second load times. The speed patients feel and search engines reward.
Structured for Google and for AI. When someone asks ChatGPT for a dentist in your town, your practice is what it can actually read.
Built to WCAG standards. Usable by every patient, keyboard to screen reader. The discipline that also keeps you ADA-clear.
A decoupled, hardened architecture with nothing bolted on. The build that protects patient data is the build that holds up.
You will not find a scorecard on this page. What you should feel is a site that opens instantly, that every patient can use, and that holds up.
The partnership
We sign the BAA. Then we live up to it.
When patient data flows through a site we build, we sign a Business Associate Agreement and take direct responsibility for keeping the web layer compliant. It’s a genuine partnership: you run your practice, we keep your site and its data flows safe. And we have the record to stand on: in more than twenty years, not one client we’ve served has had a complaint or a HIPAA notice.
We make your website and its patient-data flows compliant, and we sign the BAA that covers them. Your practice’s broader HIPAA program stays yours. We handle the part that lives on the web. We’re engineers, not attorneys, and we’ll tell you when to loop in counsel.
The path
Three steps, in order.
Every engagement starts the same way: with a clear look at what you have now. Nothing is committed until you have seen your exposure in writing.
The deep audit, and the one that proves it. We work inside your systems: hosting, email, CMS, domain registrar, form processors, and the agreements behind them. We confirm what is actually exposed and document exactly how to close it. Credited toward a build.
A fast, modern site on our vetted stack. Intake is captured in our HIPAA-compliant datastore, the BAA chain is executed end to end, and your email provider is secured too. Engineered to be found by search and by AI.
Managed hosting and your server are included, so there is no separate hosting bill to run. Our scanner runs on every deploy, we hold the BAA chain of custody, and we stand as your technical contact if you’re ever audited.
Pricing and the full scope of what we do, and what we don’t, live on the services page.
Start here
Find out if you’re exposed.
The free audit reads only what is publicly available: your live site, its forms, where a submission appears to go, and the third parties already riding along on the page. We never touch your systems, and all we need is your URL. You get your likely exposure in writing, at no cost.